How to Take Full Advantage of Your Office 365 Deployment with Skills-Based IM Routing
On-Demand
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Featured Speakers:
Jeremy Puent Head of Product Clarity Connect
Zach Katsof NORAM Business Manager, UC Arkadin
Join Clarity Connect's product and interactive intelligence expert Jeremy Puent and Arkadin’s own Business Manager of UC , Zach Katsof in this informative webcast - How to Take Full Advantage of Your Office 365 Deployment with Skills-Based IM Routing.
In this 45 minute webcast you will gain insight how organizations are realizing a greater return in their Office 365 investment by connecting users with the right resources faster thanks to Skills-Based IM routing. Lync IM (as part of Office 365) can help organizations connect users with key departments to the answers to their questions faster via intelligent IM routing. With the support and insight of Clarity Connect's Jeremy Puent, Arkadin will show you how you can extend Lync to address your business communication challenges - from an internal help desk to a large, highly complex, geo-distributed contact center.
Description:
Webcast Title:
How to Take Full Advantage of Your Office 365 Deployment with Skills-Based IM Routing
Date & Time:
On-Demand Duration: 45 minutes
How Office 365 can be transformed into a user-friendly, natively integrated skills-based IM routing solution
How organizations and departments are moving Lync, contact centers, and IM skills-based routing to the Cloud
How to simplify your case management experience
Drive internal and external resource adoption
During this interactive webcast, you'll learn:
Who should attend:
Organizations who have deployed Microsoft Office 365 or Lync
Organizations who are building their UC strategy
Organizations with multifaceted request or ticketing systems
Department Heads of IT, Customer Service, Sales, to Finance