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How to Take Full Advantage of Your Office 365 Deployment with Skills-Based IM Routing
On-Demand
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Featured Speakers:
Jeremy Puent
Head of Product
Clarity Connect
Zach Katsof
NORAM Business Manager, UC
Arkadin
Join Clarity Connect's product and interactive intelligence expert Jeremy Puent and Arkadin’s own Business Manager of UC , Zach Katsof in this informative webcast - How to Take Full Advantage of Your Office 365 Deployment with Skills-Based IM Routing.

In this 45 minute webcast you will gain insight how organizations are realizing a greater return in their Office 365 investment by connecting users with the right resources faster thanks to Skills-Based IM routing.  Lync IM (as part of Office 365) can help organizations connect users with key departments to the answers to their questions faster via intelligent IM routing. With the support and insight of Clarity Connect's Jeremy Puent, Arkadin will show you how you can extend Lync to address your business communication challenges - from an internal help desk to a large, highly complex, geo-distributed contact center.
Description:
Webcast Title:
How to Take Full Advantage of Your Office 365 Deployment with Skills-Based IM Routing

Date & Time:

On-Demand
Duration: 45 minutes
  • How Office 365 can be transformed into a user-friendly, natively integrated skills-based IM routing solution
  • How organizations and departments are moving Lync, contact centers, and IM skills-based routing to the Cloud
  • How to simplify your case management experience
  • Drive internal and external resource adoption
During this interactive webcast, you'll learn:

Who should attend:

  • Organizations who have deployed Microsoft Office 365 or Lync
  • Organizations who are building their UC strategy
  • Organizations with multifaceted request or ticketing systems
  • Department Heads of IT, Customer Service, Sales, to Finance
  • Business Owners
  • Technology Professional